Customer Experience,
Reimagined
Capture, Understand, and Act on
Every Customer Problem Seamlessly
In a world where anyone can build,
Retaining
customers becomes everything.
Revenue Loss
Customers don't care about your process. The longer they wait, the faster they leave.
Unscalable Infrastructure
When things break, you have 10 times the data, and zero ability to act on it.
Manual Process
Customers face urgent issues, but it takes weeks to resolve them. 80% of the solution's value dies in the queue.
Companies have a lot of data and insights, but still customer problems take time to resolve.
Hsieh uses AI agents to eliminate manual work and optimise workflows. We turn delayed data into action and frustrated customers into loyal ones.
What Hsieh delivers.
- Plugs into every customer channel. You never miss a complaint.
- Agents collect feedback on autopilot. Zero manual busywork.
- Analyzes the actual problem instantly. Stop guessing, start solving.
- Automatically prioritizes critical issues. Your team always knows what to fix first.
- Spots sudden ticket spikes instantly. Kill the crisis before it spreads.
Agentic Feedback Management
End-to-end autonomous feedback lifecycle — from capture to resolution.
Collect
Captures feedback from every channel — calls, emails, social media, surveys, app reviews & chat.
Consolidate
Unifies all feedback into a single command center — no more scattered data across tools and teams.
AI Analyze
AI examines each feedback for sentiment, urgency, root cause & actionable insights in real-time.
Route & Resolve
Automatically routes each issue to the right team for fast resolution — support, product, or engineering.
What Sets Hsieh Apart?
Engineered for action.
Instantly performs action
and deliver insights.
Privacy-First Approach
End-to-end encryption
for data security.
Contextual AI
Understands context
and intent.
Real-time efficiency delivers
instant action and insights. A privacy-
first approach keeps your data safe. With
Contextual
AI, it understands context and intent.
Autonomous Action.
More than just analytics. A system that executes on its own.
Detect
Identifies customer issues, anomalies, sentiment spikes, and operational risks in real time.
Decide
Understands severity, impact, ownership, and determines the next best action automatically.
Act
Triggers workflows, alerts teams, escalates critical issues, and tracks resolution autonomously.
Bank Alfalah.
Transforming a legacy institution into a digital powerhouse overnight.
The Feedback Index.
Comparing traditional methods against AI-powered execution.
Manual Systems
Slow, leaky, and reactive.
Feedback Index
Hsieh AI
Autonomous, instant, and actionable.
Feedback Index
The right team for the job.
A small team obsessed with solving big problems.
Hassan Askari
CEO / Founder
- 2× Founder
- Led Groomify acquisition
- CS Graduate — AI & Design Language
Kumail Bukhari
CTO / Founder
- 1× Founder
- Founded Asaniyan (Healthtech)
- Expert in AI & Machine Learning
- Built & trained AI models from ground up
Our Onboarding Process
A structured approach to deliver the right solution — every time.
Understand
Conduct deep Need + Gap Analysis to map current pain points and uncover hidden inefficiencies.
Propose
Demonstrate how our solution increases efficiency by aligning it with your existing workflows and goals.
Implement
Execute & deliver the solution with seamless integration into your existing ecosystem.